Influencing Skills and Leadership Commitment in Operational Excellence Management Assessment Tool (Publication Date: 2024/03)


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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • How do the factors influencing the decision making process have a positive and/or negative influence on decisions?
  • Why is the ability to recognize and use influencing practices important for successful interpersonal skills?
  • What about listening makes it a powerful strategy for building relationships, influencing others, and solving problems?
  • Key Features:

    • Comprehensive set of 1601 prioritized Influencing Skills requirements.
    • Extensive coverage of 140 Influencing Skills topic scopes.
    • In-depth analysis of 140 Influencing Skills step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 140 Influencing Skills case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Streamlined Processes, Goal Alignment, Teamwork And Collaboration, Employee Empowerment, Encouraging Diversity, Recognition And Rewards, Influencing Change, Cost Reduction, Strategic Thinking, Empathy And Understanding, Inclusive Leadership, Collaboration And Cooperation, Strategic Planning, Training And Development, Clear Directions, Resilience And Flexibility, Strategic Partnerships, Continuous Learning, Customer Satisfaction, Structured Decision Making, Operational Awareness, Quality Control, Productivity Enhancement, Agile Methodologies, Innovation Implementation, Effective Communication Channels, Establishing Priorities, Value Driven Approach, Environmental Responsibility, Supply Chain Management, Building Trust, Positive Work Environment, Strategic Execution, Adaptability To Change, Effective Problem Solving, Customer Focus, Resource Allocation, Communication Channels, Aligning Systems And Processes, Recognition Of Achievements, Appreciative Inquiry, Adhering To Policies, Ownership And Accountability, Coaching And Mentoring, Work Life Balance, Clear Objectives, Adapting To New Technology, Organizational Alignment, Innovative Strategies, Vision Setting, Clarity Of Vision, Employee Well Being, Setting Goals, Process Standardization, Organizational Commitment, Cross Cultural Competence, Stakeholder Engagement, Engaging Stakeholders, Continuous Improvement, Benchmarking Best Practices, Crisis Management, Prioritizing Tasks, Diversity And Inclusion, Performance Tracking, Organizational Culture, Transparent Leadership, Fostering Creativity, Clear Expectations, Management Involvement, Sustainability Practices, Cross Functional Teams, Quality Focus, Resource Optimization, Effective Teamwork, Flexible Work Arrangements, Knowledge Transfer, Influencing Skills, Lean Principles, Effective Risk Management, Performance Incentives, Employee Engagement, Value Creation, Efficient Decision Making, Proactive Approach, Lifelong Learning, Continuous Education And Improvement, Effective Time Management, Benchmarking And Best Practices, Measurement And Benchmarking, Leadership Buy In, Collaborative Culture, Scenario Planning, Technology Integration, Creative Thinking, Root Cause Analysis, Performance Management, Problem Solving Techniques, Innovation Mindset, Constructive Feedback, Mentorship Programs, Metrics And KPIs, Continuous Evaluation, Maximizing Resources, Strategic Risk Taking, Efficient Resource Allocation, Transparency In Decision Making, Shared Vision, Risk Mitigation, Role Modeling, Agile Mindset, Creating Accountability, Accountability For Results, Ethical Standards, Efficiency Optimization, Delegating Authority, Performance Based Incentives, Empowering Employees, Healthy Competition, Organizational Agility, Data Driven Decision Making, Standard Operating Procedures, Adaptive Leadership, Executive Support, Respectful Communication, Prioritization And Focus, Developing Talent, Accountability Structures, Social Responsibility, Empowering Teams, Proactive Risk Assessment, Proactive Communication, Motivating Employees, Embracing Change, Waste Elimination, Efficient Use Of Technology, Measuring Success, Effective Delegation, Process Improvement Methodologies, Effective Communication, Performance Evaluation

    Influencing Skills Assessment Management Assessment Tool – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):

    Influencing Skills

    Influencing skills refers to the ability to persuade or sway others in their decision making. Factors like personal biases and external pressure can either enhance or hinder the decision making process.

    – Clear communication: Improves understanding & alignment
    – Empathy: Encourages open dialogue & trust
    – Data-driven decision making: Ensures accuracy & objectivity
    – Collaboration: Generates diverse perspectives & ownership
    – Strategic thinking: Considers long-term impact & alignment with goals

    CONTROL QUESTION: How do the factors influencing the decision making process have a positive and/or negative influence on decisions?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    In 10 years, my big, hairy audacious goal for influencing skills is to revolutionize the way decision making is conducted in organizations by incorporating a deeper understanding of the factors that influence the process. Through extensive research and collaboration with experts in psychology, sociology, and business, I aim to develop a comprehensive framework that identifies and addresses the various factors that can positively or negatively affect decision making.

    One of the key components of this framework would be a deep dive into the human psyche and how it plays a role in the decision making process. By understanding our innate cognitive biases, emotional responses, and social influences, we can develop strategies to mitigate their negative effects on decision making. This approach will lead to more rational, objective, and effective decision making.

    Another aspect of my goal is to apply this framework to different industries and sectors, ranging from large corporations to small businesses, government agencies, and non-profit organizations. By working closely with these diverse groups, I hope to demonstrate the effectiveness of this approach in improving decision making processes and ultimately, organizational success.

    Additionally, I see this goal as an opportunity to redefine the role of leaders and influencers in organizations. By promoting a more inclusive and collaborative decision making culture, leaders can create a space where all voices are heard and valued. This not only leads to better decisions, but also cultivates a positive and empowering work environment.

    Ultimately, my goal is to make a significant impact on the way decisions are made and to empower individuals and organizations to make informed, ethical, and successful choices. By understanding and leveraging the factors that influence decision making, we can create a future where decisions are made with clarity, collaboration, and purpose.

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    Influencing Skills Case Study/Use Case example – How to use:

    Client Situation:

    XYZ Corporation is a leading pharmaceutical company with offices and manufacturing facilities in multiple countries. The company has recently acquired a new drug patent that has shown tremendous potential in curing a life-threatening disease. The drug has completed all the necessary clinical trials, and now the management team is faced with the decision of whether to launch the drug in the market or not. This decision is critical, as it could have significant implications on the company′s financial performance, reputation, and overall success. Thus, the management team has identified the need for expert guidance and assistance in making an informed and effective decision.

    Consulting Methodology:

    To assist the management team at XYZ Corporation in their decision-making process, our consulting team utilized the influencing skills approach. This methodology involves understanding the various factors that can influence the decision-making process and how to effectively use these factors to influence decisions positively. The following steps were taken to guide the management team through this process:

    1. Understanding the Decision-Making Process: The first step was to gain a thorough understanding of the decision-making process at XYZ Corporation. This included identifying the key decision-makers, their roles and responsibilities, and the decision criteria used in the past.

    2. Identifying Influencing Factors: Our team conducted extensive research to identify the various factors that could potentially influence the decision-making process, such as personal biases, organizational culture, previous experiences, and external pressures.

    3. Evaluating Positive and Negative Influence: Each influencing factor was evaluated to determine its potential positive or negative impact on the decision. This allowed the management team to understand which factors could be leveraged and which could impede the decision-making process.

    4. Developing Strategies for Positive Influence: Based on the evaluation, our team developed specific strategies to utilize the positive influencing factors and mitigate the negative ones. These strategies were tailored to the specific situation and aligned with the company′s objectives.

    5. Implementation: The strategies were then implemented through targeted communications, training, and coaching sessions with the decision-makers. This helped them understand how to use the influencing factors effectively and make informed decisions.


    1. A detailed report on the decision-making process at XYZ Corporation, including identified stakeholders, roles, and responsibilities.

    2. An analysis of the various influencing factors and their potential impact on decision-making.

    3. Strategies for leveraging positive influencing factors and mitigating negative ones.

    4. Communications, training, and coaching materials for the decision-makers.

    Implementation Challenges:

    The consulting team faced several challenges during the implementation of the influencing skills approach:

    1. Resistance to Change: Some decision-makers were initially hesitant to adopt a new decision-making approach, as it deviated from the traditional decision-making process used in the company.

    2. Lack of Awareness: Many decision-makers were not aware of the extent to which their personal biases and organizational culture could influence their decisions.

    3. Time Constraints: As the decision had to be made within a tight timeline, there was pressure to complete the implementation quickly, which led to some challenges in delivering thorough training and coaching.


    1. Increased Awareness: One of the main KPIs was to measure the level of awareness among decision-makers regarding the influencing factors and their impact on decision-making. This was measured through surveys and feedback sessions.

    2. Reduced Bias: The success of the strategy implementation was also measured by assessing the reduction in personal biases among decision-makers.

    3. Time Saved: The total time taken to make the decision was compared to previous decisions to determine the effectiveness of the influencing skills approach.

    Other Management Considerations:

    1. Ongoing Training: It was recommended that the management team at XYZ Corporation continue to receive training and coaching on utilizing influencing skills in their decision-making process.

    2. Continuous Evaluation: The effectiveness of the influencing skills approach should be evaluated periodically and adjustments made as necessary.

    3. Integration into Company Culture: To embed this approach into the company′s culture, it was advised to incorporate influencing skills into employee training and performance evaluations.


    1. Forbes – The Role of Bias in Decision Making – This whitepaper provided insights on how personal biases can impact decision-making.

    2. Harvard Business Review – Organizational Culture and Decision Making – This journal article discussed the influence of organizational culture on decision-making.

    3. Deloitte – Using Influence Skills to Improve Decision Making – This report provided a framework for utilizing influencing skills in the decision-making process.

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