Communication Breakdown and Root-cause analysis Management Assessment Tool (Publication Date: 2024/03)


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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • How does your organization manage communication in the event of technological breakdown?
  • How does your organization manage communication in the event of a technological breakdown?
  • What are your organizations communication goals with regards to external customers?
  • Key Features:

    • Comprehensive set of 1522 prioritized Communication Breakdown requirements.
    • Extensive coverage of 93 Communication Breakdown topic scopes.
    • In-depth analysis of 93 Communication Breakdown step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 93 Communication Breakdown case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Production Interruptions, Quality Control Issues, Equipment Failure, Lack Of Oversight, Lack Of Training, Inadequate Planning, Employee Turnover, Production Planning, Equipment Calibration, Equipment Misuse, Workplace Distractions, Unclear Policies, Root Cause Analysis, Inadequate Policies, Inadequate Resources, Transportation Delays, Employee Error, Supply Chain Disruptions, Ineffective Training, Equipment Downtime, Maintenance Neglect, Environmental Hazards, Staff Turnover, Budget Restrictions, Inadequate Maintenance, Leadership Skills, External Factors, Equipment Malfunction, Process Bottlenecks, Inconsistent Data, Time Constraints, Inadequate Software, Lack Of Collaboration, Data Processing Errors, Storage Issues, Inaccurate Data, Inadequate Record Keeping, Baldrige Award, Outdated Processes, Lack Of Follow Up, Compensation Analysis, Power Outage, Flawed Decision Making, Root-cause analysis, Inadequate Technology, System Malfunction, Communication Breakdown, Organizational Culture, Poor Facility Design, Management Oversight, Premature Equipment Failure, Inconsistent Processes, Process Inefficiency, Faulty Design, Improving Processes, Performance Analysis, Outdated Technology, Data Entry Error, Poor Data Collection, Supplier Quality, Parts Availability, Environmental Factors, Unforeseen Events, Insufficient Resources, Inadequate Communication, Lack Of Standardization, Employee Fatigue, Inadequate Monitoring, Human Error, Cause And Effect Analysis, Insufficient Staffing, Client References, Incorrect Analysis, Lack Of Risk Assessment, Root Cause Investigation, Underlying Root, Inventory Management, Safety Standards, Design Flaws, Compliance Deficiencies, Manufacturing Defects, Staff Shortages, Inadequate Equipment, Supplier Error, Facility Layout, Poor Supervision, Inefficient Systems, Computer Error, Lack Of Accountability, Freedom of movement, Inadequate Controls, Information Overload, Workplace Culture

    Communication Breakdown Assessment Management Assessment Tool – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):

    Communication Breakdown

    During a technological breakdown, the organization can use alternative methods of communication such as phone calls, face-to-face meetings, or paper memos to ensure effective communication.

    – Implement backup communication systems (e. g. landline phones) to ensure uninterrupted communication during breakdown.
    – Regularly test and maintain existing communication technology to prevent potential breakdowns.
    – Train employees on alternative communication methods in case of breakdown.
    – Have a designated point person who can disseminate updates and instructions during breakdown.
    – Utilize digital tools (e. g. email, social media) to keep stakeholders informed during breakdown.

    CONTROL QUESTION: How does the organization manage communication in the event of technological breakdown?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    In 10 years, our organization will have successfully implemented a comprehensive and reliable communication system that can withstand any technological breakdown. We will have a seamless process in place for managing communication during these events, ensuring that information continues to flow smoothly between all teams and stakeholders.

    Our goal is to have a diverse range of communication channels, including backup systems, satellite communication, and mesh networks, to ensure constant connectivity in the event of a technological breakdown. We will also have developed robust contingency plans and protocols for all levels of the organization to follow, ensuring a rapid and efficient response to any communication challenges.

    Furthermore, our organization will have invested in cutting-edge technology and regularly updated training programs for all employees to stay up-to-date on the latest solutions and strategies for managing communication breakdowns. This will not only help us overcome potential obstacles but also enhance our overall communication effectiveness and resilience.

    With this goal, our organization will be a leader in crisis communication management, setting an example for other companies and industries to follow. We will be able to adapt and thrive in any situation, making us a trusted and dependable partner for our clients and stakeholders.

    This BHAG for our communication breakdown management will solidify our position as a reliable and innovative organization, ensuring our continued success and growth in the future.

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    Communication Breakdown Case Study/Use Case example – How to use:


    Communication breakdown is a common and critical issue that organizations face in today′s fast-paced business environment. When communication systems fail, it can lead to massive disruptions, loss of productivity, and jeopardize the organization′s operations. Inability to communicate effectively during technological breakdowns can cause significant financial losses, resulting in a decrease in customer satisfaction, revenue, and market share. Therefore, having a well-crafted and implemented communication management plan is essential for organizations to ensure seamless communication and overcome any technological breakdowns. This case study aims to analyze how an organization manages communication in the event of technological breakdown through the lens of Communication Breakdown (CB), a consulting firm with expertise in managing communication failures.

    Client Situation

    The client is a mid-sized technology company with global operations. The organization specializes in developing and implementing cutting-edge software solutions for various industries. With a large and diverse workforce spread across different geographies, effective communication is crucial for the smooth functioning of the organization.

    However, the client faced a severe communication breakdown when their primary communication system, an enterprise-level email platform, experienced a major technical failure. The system was down for almost two days, causing major disruptions in the organization′s operations, including delays in project delivery, missed client deadlines, and critical communication lapses between teams and clients. The breakdown resulted in a significant financial impact, with estimated losses of over $500,000.

    Consulting Methodology

    Understanding the root cause of the communication breakdown was the first step taken by CB to develop a tailored solution for the client. This involved a thorough examination of the current communication infrastructure and processes being used by the organization. The consultant conducted stakeholder interviews, reviewed communication protocols and policies, and analyzed the organization′s technological systems.

    Based on the findings, CB recommended a multi-pronged approach involving both short-term fixes and long-term strategies to manage future communication breakdowns effectively.


    After the analysis, CB delivered the following key items to the client:

    1. Immediate Resolution Plan: CB provided a set of immediate fixes for the current communication breakdown, including setting up temporary communication channels and coordinating with the service provider to restore the primary system.

    2. Communication Management Plan: A detailed communication management plan was developed to guide the organization in their efforts to prevent future communication breakdowns. It included a framework for identifying critical communication channels and contingency plans to handle breakdowns of these systems.

    3. Employee Training: CB provided training to employees on effective communication practices, including how to use alternate channels during technical failures and ways to ensure timely and accurate communication.

    4. Risk Mitigation Strategies: CB identified potential risks that could lead to communication breakdowns and recommended risk mitigation strategies to minimize or eliminate such threats.

    Implementation Challenges

    Implementing the recommendations proposed by CB came with several challenges. The primary challenge was the urgency to resolve the current breakdown while also working towards implementing long-term solutions. It required close collaboration among different teams and departments, including IT, HR, and project management.

    Another significant challenge faced was resistance from employees to adapt to the new processes and protocols proposed by the communication management plan. This required constant communication and training to ensure the successful adoption of the plan.

    KPIs and Other Management Considerations

    To measure the effectiveness of their recommendations, CB proposed the following key performance indicators (KPIs) to the organization:

    1. Mean Time to Repair (MTTR): This metric measures the time taken to restore the primary communication system. With efficient implementation, CB aimed to reduce the MTTR to less than four hours.

    2. Customer Satisfaction Levels: CB also recommended conducting a customer satisfaction survey to understand the impact of the communication breakdown on clients′ perception of the organization′s service quality.

    3. Cost Savings: By minimizing the risk of future communication breakdowns, CB aimed to achieve cost savings through increased productivity and reduced losses.

    The organization′s management was also advised to regularly review and update the communication management plan to adapt to changing technological trends and potential risks.


    Communication breakdowns can have severe consequences for organizations, affecting their financial performance and reputation. CB′s approach to managing communication in the event of technological breakdowns helped the client overcome their immediate crisis and build a robust communication management system for the future. The successful implementation of CB′s recommendations resulted in a significant reduction in MTTR, improved customer satisfaction levels, and cost savings for the client. This case study showcases the importance of effective communication management and the role of consultants in guiding organizations through such challenges.

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