• Overview of IT diagnostics (5 slides)
• Business Alignment diagnostics about the alignment between business and IT
  • Strategic Alignment to determine how well IT goals, objectives and activities are in alignment with Company business strategies and objectives (18 slides)
  • Strategic Alignment-Form the questionnaire (7 pages)
  • Strategic Alignment-Analysis the spreadsheet (1 spreadsheet)
  • Initiatives Assessment to analyze and assess the alignment of the key IT initiatives with the business and IT strategies (15 slides)
  • Initiatives Assessment-Form the questionnaire (4 pages)
  • Initiatives-Analysis the spreadsheet (1 spreadsheet)
  • Project Business Cases Analysis of Business Cases for IT Projects (9 slides)
  • User Satisfaction to assess how satisfied the customer base is with the level of service being provided by IT (17 slides)
  • User Satisfaction-Form the questionnaire (4 pages)
  • User Satisfaction-Analysis the spreadsheet (extensive spreadsheet with charts)
  • Financial Analysis to identify how much the IT organization and its customers are spending (28 slides)
• IT Organisation and Processes diagnostics related to the IT function
  • Activity Analysis to provide quantifiable information on the use of IT staffing resources (17 slides)
  • Activity Analysis-Form (2 pages)
  • Project Review to determine the time, effort, risk, management and quality of IT projects (12 slides)
  • Project Review-Form (18 pages)
  • Management Practices how is the IT department managed? (12 slides)
  • Management Practices-Form (14 pages)
  • Tools and Methods to assess the state of the delivery environment (10 slides)
  • IT Service Unit Analysis assessment of cost, way to work and technology used (16 slides)
• Systems Assessment diagnostics on applications and the technical infrastructure
  • System Manager Interview A standard interview questionnaire for the IT Manager (4 pages)
  • Systems Analysis (2 spreadsheets)
  • Quality Summary analysis of FQ and TQ of IT systems (27 slides)
  • Functional Quality-Form (7 pages)
  • Functional Quality-Analysis (3 spreadsheets)
  • Technical Quality-Form (6 pages)
  • Technical Quality-Analysis (1 spreadsheet)
  • Systems Architecture assess how effectively the architecture supports the value chain and the business processes (22 slides)
  • Technical Environment Identify and communicate the "As Is" Technical Environment and assess its ability to enable applications software to meet changing business need (11 slides)

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