Focus interviews IT Outsourcing, Help Desk, IT Security, Six Sigma, CRM, Enterprise Architecture, Supply Chain Management, Instant Messaging, Knowledge Management, Application Service Provider, Wireless, IT Asset Management, ITIL, Balanced Scorecard, ISO 9000, ERP, IT Professional Kit, Data warehousing, Consulting Kit

Focus Interviews

Overview of the Focus Interview technique (25 slides)
IT Focus Interviews Example of a Focus Interview related to the IT function (24 slides)
IT Interview Details (20 pages)
IT Interview Form (8 pages)
The Five Whys is an interview technique that is used to drill down to the problem, rather than accept action around a symptom (10 slides)

Sample Pages:

focus interviews_it focus interviews2.gif :

focus interviews_it interview details.gif